Customer Service at The Marin Store
Shipping
Shipping options vary with each item. To find which shipping options are available for a particular product, simply add it to your cart or call our Customer Service center. Most expedited orders must be placed by noon for same day shipping; please see individual vendor policies. At this time The Marin Store only ships to addresses in the continental United States.
Returns
We at The Marin Store want to ensure that our customers have the best shopping experience possible. If you are not entirely satisfied with your purchase, you are welcome to exchange your item(s) or return for a refund within 14 days. Shipping costs charged by vendor, if applicable, are non-refundable. Items must be in original and unused condition, and should be returned to the appropriate vendor using a trackable shipping service. Return shipping must be pre-paid by customer. The Marin Store is not responsible for return items lost or damaged in transit.
Please note: not all items are eligible for return. Items for which The Marin Store's standard return policy does not apply include edibles, customized and made to order items, items of intimate apparel, some sale items, and items which are expressly stated as such in their descriptions. Any shipping claims on edibles must be made within 48 hours of receipt. To see return policies and addresses by vendor, please click
here.
Sales Tax
Sales tax is charged on non-edible items shipping within the state of California.
Gift Wrap and Messaging
A free gift message and $8 gift wrapping is available on certain products. Items that offer one or both of these services will be noted as such in their individual product pages.
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Contact Us
888.408.2105
customerservice@themarinstore.com
The Marin Store
1 Harbor Drive, Suite 208
Sausalito, CA 94965
For participation in The Marin Store, please contact
Lisa Shanower
415.332.4800 x107
lshanower@marinmagazine.com
or
Lora Dinga
415.332.4800 x120
ldinga@themarinstore.com
For questions related to web content or merchandising, please contact
Tanya Zilinskas Naouri
415.332.4800 x113
tnaouri@themarinstore.com
